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FAQ

 
Got a question? Find your answer below, or reach out to our team here!

Account-related

Expangea is a one-stop delivery platform to deliver parcels to consumers or recipients anywhere. Expangea seamlessly connects with a wide network of partners to optimize deliveries based on cost and service. We take the hassle of delivery away from online sellers so you can do what you do best!

Please reach out to enquiry@expangea.com to set up an account or fill in the form on our home page.

For now, we're open to anyone who wants to deliver within or from Singapore. Please reach out to enquiry@expangea.com for more details.

Expangea is free! There are no sign-up or platform costs. Once your account is set up, you can start using Expangea to deliver.

Yes, discounts are available based on your delivery type. Please reach out to enquiry@expangea.com for more details.

Yes, we can sync your orders from Shopify for automatic delivery without any effort. You can also manage all your deliveries from a single platform, whether it's order booking or delivery statuses.

Delivery-related

Yes, Expangea delivers both domestically and internationally through a wide network of partners to optimize cost and service no matter where you're delivering.

We have a network of 85+ delivery partners, which continues to grow as we onboard and test more partners.

Standard prohibitions and restrictions apply, and delivery is subject to each country's import regulations. You can refer to our shipping guidelines for your reference.

Please reach out to enquiry@expangea.com and we'll get you set up!

Expangea's standard service takes around 1-3 business days for local Singapore deliveries. International deliveries from Singapore depend on destination country.

You can track your orders directly on Expangea's platform or through API integration with Shopify or your own systems. We will also provide email notifications to your customers with a link to our tracking page for them to track their delivery status.

Please reach out to enquiry@expangea.com and we will work with our delivery partner to relocate the parcel within the shortest possible time.

Upon your order submission, we will automatically coordinate your delivery pickup with the allocated delivery partner.
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